FAcility Management Online System (FAMOuS) is intended to facilitate the handling of complaints at the facilities/equipment in the food and beverage stores of Mitra Adiperkasa (MAP Group), #1 Lifestyle Retailer in Indonesia (Starbucks, Pizza Marzano/Pizza Express, Krispy Kreme, Cold Stone Creamery and Godiva).
Consist of 3 main modules:
Record all User, Brand, District, Store, Vendor, Facility (including the maintenance items, for both contract services and non-contract services), Fast Moving (Category, Type and Inventory Management) and Asset Management System.
as online tools for:
- Store to submit WO and Fast Moving Order, monitor and update the progress.
- Vendor to receive WO, submit Quotation, update the progress of repair/maintenance and receive PO.
- Call Center to monitor complaint/request from Stores, update the status and authorize submitted quotation from vendor.
- Other party to monitor complaint/request and the progress handling.
Generate comprehensive reports, including dashboard & Key Performance Indicator, repair & maintenance progress & history, fast moving order handling and asset management.
Internal (Main) Support Contact:
Avolina Raharjanti (HOD Internal Affairs)
7th Floor, Wisma 46 - Kota BNI, Jl. Jend. Sudirman Kav. 1, Jakarta 10220, Indonesia
Phone: +62 21 574 6501
Fax: +62 21 570 2791
External (Escalation) Support Contact:
WA: +62 878 7321 7234
Brewed Coffee (Alpha) 11.11
Caffè Misto (Beta) 12.11
Caffè Latte (1.0) 01.12
Cappuccino (1.1) 07.12
Caffè Mocha (1.2) 12.12
Hazelnut Latte (1.3) 02.13
Asian Dolce Frappuccino (1.4) 01.14